Privacy Policy

This English policy is the governing version. Toolsy provides several video tools with different data needs. The TikTok downloader can be used without a Toolsy account. The owner-only Video Object Remover beta requires an allowlisted account and temporary private media processing; beta jobs do not spend Toolsy credits.

View the governing English version.

Accounts and authentication

Supabase provides our account database, authentication, and private storage. You may sign in with Google or a passwordless email link. We store your account identifier, email address, credit balance, immutable credit history, purchase records, and recent processing-job metadata. We do not receive your Google password.

Uploaded video and AI processing

When you use Video Object Remover, your source video and mask are uploaded to private Supabase Storage. Toolsy first attempts local, fixed-area reconstruction. When that route is not sufficiently confident, Tencent Cloud MPS receives a short-lived source link and fixed-area coordinates for Advanced Smart Erase processing. Legacy unfinished jobs may still be completed by WaveSpeed. Do not upload confidential material or video you do not own or have permission to process.

Toolsy-controlled source videos, masks, and derived working copies are deleted after a job completes or fails, and Toolsy cancels active hosted-provider tasks where supported and deletes private provider storage objects after every terminal outcome. Hosted providers may retain limited task metadata under their own security and legal retention schedules. A completed output in Toolsy storage is retained for up to 24 hours so you can download it. Job metadata may be retained for up to 30 days for account history, support, abuse prevention, and reliability. Short-lived signed links protect private downloads.

Payments

Payments are disabled for the owner-only Object Remover beta. If Toolsy later offers one-time credit purchases, Stripe may host checkout and process payment details. Toolsy would receive payment status and purchase identifiers but would not store full card numbers.

TikTok downloads and local history

The TikTok downloader processes a public link to provide download options and may cache a fetched file for up to 24 hours. Its recent download history stays in your browser's local storage and is not attached to your Toolsy account.

Logs, analytics, advertising, and security

We keep short-lived security and operational logs, which may include IP address, device information, request timing, and safe error codes. We use them for rate limits, fraud prevention, debugging, and service metrics. Video Object Remover is ad-free. Other pages may display ads and use analytics or cookies as disclosed by their consent controls.

Account deletion

You can request account deletion from the account menu. We delete the profile and stored media that are not subject to a legal, fraud, chargeback, or accounting retention obligation. Some purchase and credit-ledger records may be retained where required.

Contact

Privacy questions or deletion requests can be sent to [email protected].